Right of Withdrawal

Withdrawal policy

Consumers (§ 13 BGB) have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Alex Trupp NordvindAI (sole proprietorship) Vahrenwalder Str. 213 30165 Hannover Germany Phone: +49 176 43198566 Email: alex.trupp@nordvind-ai.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the full scope of the services provided for in the contract.

Early expiry of the right of withdrawal

One-time purchase of a video (digital content): The right of withdrawal expires in the case of a contract for the supply of digital content not on a tangible medium if we have begun performance of the contract after you (1) have expressly consented to our beginning performance of the contract before the withdrawal period expires, (2) have confirmed your acknowledgement that by giving your consent you lose your right of withdrawal upon commencement of performance, and (3) we have provided you with a confirmation of the contract on a durable medium (email) (§ 356(5) BGB).

Subscription (service): The right of withdrawal expires when we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your acknowledgement that you lose your right of withdrawal once we have fully performed the contract (§ 356(4) BGB). Until then, the provision on compensation for value under “Consequences of withdrawal” applies.

You give this consent and confirmation before ordering by ticking the corresponding checkbox in the order summary yourself. An order is not possible without this checkbox.

Our goodwill policy

Independently of the statutory right of withdrawal: if something goes wrong technically when creating your video or the generation fails, contact us — we will take care of it.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To: Alex Trupp, NordvindAI, Vahrenwalder Str. 213, 30165 Hannover, Email: alex.trupp@nordvind-ai.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service / the supply of the following digital content (*):

_______________________________________

Ordered on (*) / received on (*): ______________

Name of consumer(s): ______________

Address of consumer(s): ______________

Signature of consumer(s) (only if this form is notified on paper): ______________

Date: ______________

(*) Delete as appropriate.